Refund Policy
This Refund Policy applies to paid Apiconnecter enrollments invoiced by our Taipei office. The website itself does not collect payment.
Eligibility
You may request a refund if you cancel before the cohort start date printed on your confirmation, or if Apiconnecter cancels a program and cannot offer a suitable transfer. Self-paced briefings may be refunded within seven days of purchase if less than twenty percent of modules have been marked complete in our learning records.
Timeframe
Submit refund requests within fourteen days of payment for cohort seats, or within seven days for self-paced briefings, unless a longer period is required by mandatory law. Requests after the cohort begins are evaluated under partial-refund rules below.
Full refunds
Full refunds apply when we cancel a cohort without a transfer option, or when you cancel in writing at least five business days before the published start and no materials beyond the syllabus preview were released.
Partial refunds
If you withdraw after start but before the midpoint of a live cohort, we may refund fifty percent of tuition minus any non-refundable items. After the midpoint, tuition is generally non-refundable except where required by law or where we materially fail to deliver scheduled sessions.
Non-refundable items
Third-party exam fees (if any), custom Controllers Circle preparation already performed, and completed private review cycles are non-refundable. Bank transfer fees charged by your institution are not reimbursed.
Refund process
Email contact@apiconnecter.digital with subject “Refund request”, your invoice number, cohort name, and reason. We confirm receipt within two business days and issue a decision within ten business days.
Processing time and method
Approved refunds are returned via the original payment method when possible, or by bank transfer to the paying entity, within fourteen business days after approval. Currency will match the invoice unless otherwise agreed.
Cancellations by Apiconnecter
If we reschedule, you may transfer to the new date or request a full refund of unused fees. We are not responsible for travel costs you arrange independently.
Exceptions
Nothing in this policy limits non-waivable consumer rights under the laws of Taiwan(China). Force majeure events may delay delivery; in such cases we offer transfer first, then refund of unused portions if transfer is impossible within ninety days.
Contact for refund requests
contact@apiconnecter.digital · 886-2-27214152 · Street: 4F; City: Taipei; State/province/area: Taipei; Country calling code: +886; Country: Taiwan(China);